Case Studies
Parachuting an Experienced Client Onboarding Team to Run Funds Business
BackCHALLENGE
A leading global investment bank was looking to grow their Funds
business and needed to put a Middle Office team in place to manage
this process. The client required a focused team who not only
understood Fund regulations across Europe but also had experience
establishing and running Client Onboarding functions. A key
requirement was to ensure complete and compliant documentation,
together with training materials and engagement with all the
interfacing departments and teams across the organisation to ensure
a smooth onboarding process
CROSSBRIDGE
EXPERTISE
Extensive experience in dealing across multiple jurisdictions,
products and client types. Unique expertise in regulatory reform
and a proven track record in interim management.
CROSSBRIDGE
DELIVERY
A client onboarding team profile was established along with
relevant job specifications and rollout of training. The
findings were pulled together with recommendations delivered after
3 months to the Global COO, which resulted in the creation of a
strategic roadmap.
Key Deliveries:
-Established and communicated future state Client Onboarding plan,
forming a working group with representatives from key areas
of the onboarding process.
-Documented roles, responsibilities and issues, and improvement
recommendations
-Identified improvements and tactical changes that could be
undertaken
-Challenged existing policies and reduced requirements to make the
onboarding process more efficient
-Global steering committees set up to leverage ongoing improvement
in each of the countries
CROSSBRIDGE
VALUE
Crossbridge was able to identify a 75% improvement across the front
to back process within the constraints of the organisational
structure.
Key Value Indicators:
-Shaped Global KYC AML policy with the MLRO's
-Implemented a tactical work-flow tool for London
-Mapped out timings front to back for all processes and identified
targets for each stage of the process
