Case Studies
Streamlining Key Processes and Maintaining Best Practice Across Multiple Offices
BackCHALLENGE
A leading global investment bank needed to identify synergies
across fourteen of its independent growth market offices, in order
to reduce costs and create efficiencies.
CROSSBRIDGE
EXPERTISE
Highly experienced consultants who were able to understand the
culture, processes and technology issues of the company in order to
provide a strong foundation for change.
CROSSBRIDGE
DELIVERY
Crossbridge completed a high level overview in a very short time
frame together with a roadmap of change.
Key Deliveries:
-Completed current state assessment of the Operating Model
-Undertook stakeholder assessments by facilitating meetings and
workshops with senior executives in local locations
-Performed Full-Time Equivalent (FTE) analysis to assess various
workers' involvement with different projects
-Identified volume/FTE ratios in each region to highlight variable
resourcing strategies
-Identified organisational issues as well as key IT and processing
deficiencies
CROSSBRIDGE
VALUE
Crossbridge provided real value to the client by helping it to
understand its current organisational and technology issues, as
well as where key IT or processing deficiencies existed. In
addition, Crossbridge helped the Client to identify what 'quick
wins' and strategic change initiatives were needed to consolidate
best practices in each of its emerging market offices.
Key Value Indicators:
-Increased Straight Through Processing (STP) rates
-Improved operational control to better manage risk
-Increased processing uniformity of Front Office, Middle Office and
Risk teams
-Development of key operating principals in order to create a
Target Operating Model (TOM) enabling the bank to meet
its key business objectives
